1. Eligibility to Return Items

You may return items depending on whether you are a consumer or a business customer.

Return shipments must be authorised by us before sending anything back.

Goods must be returned:

• in original packaging,
• unused,
• in resaleable condition,
• with all accessories/parts included.

We strongly recommend tracked and insured postage.

2. Consumer Returns (B2C)

This section applies if you are buying as an individual for personal use.

2.1. 30-Day Return Period

Consumers have 30 days from receiving their order to return items for a refund, unless the item is:

• a special order, custom-made or non-stock item
• a product that has been installed, used, or damaged
• performance/competition parts that have been fitted

You must notify us within the 30-day period that you wish to return the item.

2.2. Returning Your Items

Once you notify us, you must return the goods as soon as reasonably possible within the 30-day window.

You are responsible for return shipping costs unless the goods are faulty.

Returned items must be unused and in resaleable condition.

2.3. Refunds for Consumer Returns

If your return meets the requirements:

• You will be refunded the product price.
• Outbound shipping is non-refundable.
• We may make deductions for any loss in value (e.g., damaged packaging, missing components, signs of use).

2.4. Faulty Goods (Consumer Rights Act 2015)

If your item is faulty:

• Within the first 30 days you may be entitled to a refund or replacement.
• After 30 days, we may repair or replace the product depending on manufacturer warranty terms.

3. Business Returns (B2B)

3.1. No Automatic Right to Return

Business customers do not have the same return rights as consumers.

Correctly supplied goods may be returned only with our approval.

3.2. Handling & Restocking Charges

Approved B2B returns may incur:

• Up to 35% restocking/handling charge
• Repackaging costs
• Non-refundable outbound shipping

3.3. Faulty Goods (B2B)

Faults must be reported within 3 working days of delivery.

Goods will be inspected and replaced or credited at our discretion.

4. Special Order & Custom Items

Special order, custom-made, or non-standard items cannot be returned unless confirmed faulty.

This applies to both consumers and businesses.

5. International Orders – Duties, Taxes & Refused Deliveries

If goods are returned because duties or taxes were not paid, or the shipment was not accepted:

• Refunds are issued only once goods are returned to us.
• Any costs charged to us (return shipping, customs fees, carrier/admin fees) will be deducted.
• If the parcel is destroyed or seized by customs, no refund will be issued.

PayPal Buyer Protection does not apply in cases where duties/taxes were refused.

6. Condition of Returned Goods

We may refuse or reduce refunds if returned goods are:

• used
• installed/fitted
• damaged
• incomplete
• missing packaging or accessories

7. Refund Processing Times

Refunds are typically processed within 7 working days of receiving the goods back.

8. How to Request a Return

Please contact us with:

• Your order number
• Your name and contact information
• The reason for return
• Photographs (if faulty or damaged)

We will provide return instructions